Customer Agreement Terms and Conditions
A. TERMS AND CONDITIONS
These terms and conditions, together with the Account Application Form, set out the agreement (the Agreement) between you (you or the Customer) and N6 Concession Ltd in relation to the opening and operation of a Registration Account with N6 Concession Ltd and, if applicable, the related supply and use of Trip Card on the M6 Toll Road.
N6 Concession Ltd may alter, amend, or otherwise change the terms and conditions of this Agreement at any time by providing written notice either by post or electronic mail of such terms and conditions to you.
Alterations, amendments or other changes will also be posted online at
You are responsible for maintaining up to date customer information, including your address, contact information, vehicle information and registration details.
You should make updates when your information changes, for example, change of phone number or email address or when you change address. You should make changes to the customer information online by logging onto the My Account page on www.n6concession.com or by email to N6 Concession Ltd Customer Service Centre at firstname.lastname@example.org
1.1 In order to register, you shall have completed the online form. The information to be included in the online form shall include:
- name, address, contact details and details of the vehicle that you wish to register (such as vehicle class, model, colour and registration details);
- Before this Agreement takes effect and before registration is complete with N6 Concession Ltd: you must accept the terms and conditions of this Agreement
- N6 Concession Ltd reserves the right to refuse any application to open an Account or enter into this Agreement.
1.2 Each trip card is valid only for the first calendar year and each card is reviewed at this time.
2 ACCEPTANCE OF THIS AGREEMENT
2.1 When the information for the Account (through the Site) is completed, you will be asked to read these terms and conditions before you reach the payment section. You must click the “Accept” button, if you wish to proceed.
2.2 Once payment is accepted and processed, the Trip Card will be activated and you will then be deemed to have entered into this Agreement.
3.1 Without affecting any legal obligation imposed on you by applicable law, you are liable to pay to N6 Concession Ltd each and every Toll that may be incurred by Registered Vehicles pursuant to applicable law and such amounts shall be discharged in accordance with this Agreement.
3.2 The Tolls applicable to M6 toll road may be adjusted from time to time in accordance with applicable law.
3.3 N6 Concession Ltd Trip Cards are not valid in any other Toll Plaza except M6 Toll Plaza in Cappataggle, Ballinasloe, Co. Galway.
3.4 Trip Cards from other Toll roads are not valid in the M6 Toll Plaza Cappataggle, Ballinasloe, Co. Galway
4 TRIP CARDS AND TRIP CARD ACCOUNTS
4.1 A Trip Card may only be used for the Registered Vehicle (and related Trip Card Account) for which it is issued by N6 Concession Ltd. (One vehicle, One Trip Card)
4.2 Registered Vehicles and Trip Card s are registered to a Trip Card Account.
A maximum of six (6) Registered Vehicles and Trip Cards may be registered in respect of an Account in a one year period.
4.3 It is your responsibility to activate your Trip Card by following the instructions issued with the Trip Card when you receive the Trip Card and letter by post.
4.4 It is your responsibility to ensure that you have in your possession your Trip Card when you would like to pay a toll charge on M6 motorway. Passage through the Toll Plaza will not be allowed without your valid Trip Card. Calling out Trip Card number will not enable passage through the Toll Plaza. Failure to produce valid Trip Card will require that you are liable to pay Tolls.
4.5 Where you have breached this Agreement (by reason of failing to pre-pay N6 Concession Ltd any amount due to it in accordance with this Agreement), N6 Concession Ltd must treat you as if the Registered Vehicles are not the subject of a Trip Card User in which case you shall be liable to pay Tolls as if the Registered Vehicles are Unregistered Vehicles.
5.1 N6 Concession Ltd shall provide, in accordance with the Registration Account Form, by request:
(a) a Monthly Account Statement notified to your email or postal address (as applicable) provided on your Account Application Form (or to any changed email or postal address that has been notified by you to N6 Concession Ltd in accordance with this Agreement) setting out the transaction history for the stated period.
5.2 Trip cards can be used on Manual and Automatic lanes only. In manual lanes, the Operator can issue a receipt if requested which will indicate the number of remaining trips. In Automatic lanes, you can request a receipt by pressing the receipt button, which will also indicate the number of Trips remaining on your card.
6 SUPPLY AND USE OF A TRIP CARD
6.1 Once you have provisionally registered for a Trip Card Account (i.e., subject to acceptance of this Agreement in accordance with clause 2), N6 Concession Ltd shall provide you with the Trip Card (or Trip Cards) and you shall:
(a) carry and use the Trip Card in the Registered Vehicle for which the Trip Card is issued in accordance with the instructions provided;
(b) allow two business days for top up’s to be added to the Trip Card
(c) only use the Trip Card in accordance with this Agreement for the Registered Vehicle listed in the Account Application Form and in respect of which the Trip Card was issued;
(d) not transfer, sell, dispose of, damage or tamper with the Trip Card or use the Trip Card fraudulently or illegally;
(e) exercise all possible care to ensure that the Trip Card is not lost, stolen or misused and to take all reasonable steps to ensure the safety of the Trip Card
(f) provide N6 Concession Ltd all information in their possession regarding any loss, theft or Misuse of the Trip Card and take all steps N6 Concession Ltd deems necessary to assist in the recovery of a Trip Card
(g) not transfer or share a Trip Card with another vehicle to attempt to make a payment of a Toll.
6.2 The Trip Card shall remain the property of N6 Concession Ltd at all times and you shall not do anything or permit anything to be done which may constitute a Misuse of the Trip Card.
6.3 In the event that N6 Concession Ltd is of the opinion that the Trip Card is or has been subject to misuse, N6 Concession Ltd will be entitled to cancel or otherwise disable the Trip Card so that no further use may be made of the Trip Card for the purposes of discharging Tolls. N6 Concession Ltd shall not be liable to you for any cancellation of the Trip Card due to any actual or reasonably suspected misuse of the Trip Card.
7 DAMAGED/LOST/STOLEN TRIP CARD S
7.1 In the event that a Trip Card is damaged, lost or stolen, it is your responsibility to notify N6 Concession Ltd through the website or by email. You shall continue to be liable for any use made of the Trip Card until N6 Concession Ltd has been notified of the Trip Card being damaged, lost or stolen and the Trip Card has been cancelled by N6 Concession Ltd.
7.2 For purposes of this Agreement, damage is defined as the rendering of the Trip Card defective or inoperable due to abuse, improper use, defacement, or accidental destruction.
7.3 Following notification to N6 Concession Ltd in accordance with clause 7.1 above, N6 Concession Ltd shall cancel or otherwise disable the Trip Card and no further use may be made of the Trip Card.
7.4 Where you lose or damage a Trip Card, you shall not be entitled to a replacement Trip Card free of charge but may re-apply for a new Trip Card based on your classification. Replacements cards will have a replacement cost of €5
Please be aware that trips are not redeemable for lost, damaged or stolen Trip Cards.
8.1 This Agreement may be terminated by N6 Concession Ltd with immediate effect:
(a) where you fail to use the Trip Card in accordance with this Agreement or you have made or purported to make use of the Trip Card in an unauthorised or unlawful manner; or
(b)where you fail to validate the Trip Card inside the first calendar year of purchase.
9 AMENDMENTS TO AGREEMENT
9.1 The terms and conditions of this Agreement may be changed by N6 Concession Ltd at any time and any such changes will be notified to you prior to coming into effect. You will be deemed to have accepted any such changes within fourteen (14) days of the notification or when you use your Trip Card after the date of notification, whichever is the earlier.
9.2 If you do not accept the terms and conditions of this Agreement, or any future alterations, amendments or other changes to the terms and conditions of this Agreement by N6 Concession Ltd, you shall notify the N6 Concession Ltd Customer Service Centre within fourteen (14) days of issue of those details by N6 Concession Ltd and this Agreement shall be terminated.
10 REPRESENTATION AND WARRANTY
You represent and warrant to N6 Concession Ltd:
(a) the information disclosed to N6 Concession Ltd in connection with this Agreement is true and correct;
(b) you have validly accepted this Agreement; and
(c) this Agreement constitutes your valid and binding obligations.
11.1 Neither N6 Concession Ltd nor its agents will have any obligation or liability with respect to your use or the performance of the Trip Card. Your sole and exclusive remedy from N6 Concession Ltd and its agents will be the replacement of any defective Trip Card (s).
11.2 Without prejudice to the foregoing, N6 Concession Ltd shall not be liable to you for any loss of profits, goodwill, business opportunity or any type of special, indirect or consequential loss incurred by you, whether directly or indirectly.
12.1 Trips can only be purchased in blocks of 20 Trips
12.2 The 10% discount is applied only to prepaid purchases of 20 Trips
12.3 Toll Charges will be reviewed once a year (end of calendar year). Remaining trip balance on a card at this time will be used to calculate the new trip balance based on any price changes.
13.1 Where either you or N6 Concession Ltd is required to notify the other pursuant to this Agreement, or otherwise wishes to communicate with the other, such notice or communication may be served:
(a) in your case to N6 Concession Ltd,
(i) by posting to: N6 Concession Ltd, Toll Plaza Building, Cappataggle, Ballinasloe, Co. Galway, Ireland; or
(ii) by email at email@example.com
(b) in the case of N6 Concession Ltd to you,
(i) by posting or delivering to such address as is recorded in the Account Application Form (as may be changed from time to time in accordance with this Agreement)
(ii) by email to: such address as is recorded in the Account Application Form (as may be amended from time to time in accordance with this Agreement); or
(iii) by such other means as N6 Concession Ltd may consider appropriate.
13.2 Any notice or communication so served shall be deemed duly served:
(a) in the case of post, forty-eight (48) hours after posting or if delivered by hand, on delivery;
(b) in the case of email, upon delivery;
14 DATA PROTECTION
14.1 You consent to the use and disclosure of information provided by you (including personal data as defined in the Data Protection Acts 1988 and 1403) for the purposes set out in this Agreement.
14.2 N6 CONCESSIONS LTD may disclose your personal data to its agents, contractors and service providers to the extent reasonably required for the purposes described above.
14.3 N6 CONCESSIONS LTD may disclose your personal data to a relevant compatible operator in connection with the provision of interoperable Toll transactions in Ireland.
14.4 N6 CONCESSIONS LTD may also share information about the way you conduct your account with credit reference agencies.
14.5 N6 CONCESSIONS LTD may communicate with you via email or through the post in order to get your opinion on N6 CONCESSIONS LTD and ways to improve our service. N6 CONCESSIONS LTD may also communicate with you via email or through the post in order to get your opinion on future promotions and offers that might be made available through the N6 CONCESSIONS LTD Rewardcard scheme.
14.6 N6 CONCESSIONS LTD may communicate with you via email or through the post to let you know about promotional offers on products and services that are advertised on www.N6 CONCESSIONS LTDrewards.ie such as, car hire, car insurance, hotels and leisure activities that may be of interest to you.
14.7 N6 CONCESSIONS LTD may communicate with you via email or through the post to let you know about competition announcements that are run by N6 CONCESSIONS LTD
14.8 If you do not wish to be contacted about our N6 CONCESSIONS LTD products and services, and/or third party information please exercise your right to opt-out by writing to us at N6 CONCESSIONS LTD Toll Plaza Building, Cappataggle, Ballinasloe, Co. Galway, Ireland or by emailing us at firstname.lastname@example.org. Please include your account number on all correspondence.
14.9 The personal data which you provide to N6 CONCESSIONS LTD will be held on secure servers and all reasonable steps will be taken (including appropriate technical and organisational security measures) to protect your personal data.
14.10 If at any time we decide to use personal data in a manner significantly different from that stated in this data protection notice, or otherwise disclosed to you at the time it was collected, we will notify you, and you will have the choice as to whether or not we use your information in the new manner.
14.11 You have the right, subject to certain exemptions, to obtain a copy of any personal data we hold about you and to correct any inaccuracies in such data. If you wish to avail of any of these rights, please contact us at N6 CONCESSIONS LTD, Toll Plaza Building, Cappataggle, Ballinasloe, Co. Galway, Ireland. Your request will be dealt with as soon as possible and will not take more than 40 days to process.